PRIVACY POLICY AND REQUESTS FOR INFORMATION

Last Updated: March 12, 2024

This Privacy Policy applies to the collection, use, holding and disclosure of personal information in respect of which you have rights under the Australian Privacy Act 1988.  It applies to personal information collected by Promega Corporation or its affiliates (“Promega”) through this website (this “Website”) or other systems and processes under Promega’s control. Although this Website provides links to third-party websites, such third-party websites are not covered by this Privacy Policy.  Promega's privacy policies and notices are different for personal information in which you may have rights under laws of countries other than Australia: for example, under General Data Protection Regulation (GDPR) of the European Union or under United States law (see our global privacy policy)

Promega assumes no responsibility for the privacy or security of information you provide to any third party through linked websites or any other means.

By using this Website, you agree that you have reviewed and understood our Terms and Conditions of Use and this Privacy Policy to your full satisfaction; that you accept and are subject to our Terms and Conditions of Use of Promega Corporation Websites and this Privacy Policy; and that Promega is permitted to use your personal information as set forth below. 

Contents

What Personal Information We Collect and Hold
How We Collect and Hold Personal Information
Why We Collect, Hold, Use and Disclose Your Personal Information
Choice
Access or Change Your Personal Information
Security
Data Integrity
Enforcement
How You May Complain About Our Management of Personal Information
Our Sharing of Your Personal Information Overseas
Contact Point to Update, Correct, Delete, or Otherwise Access Personal Information
Changes to This Policy
Contact Points

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

• you communicate with us online;
• you subscribe to our newsletter;
• you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
• you deal with us in other ways involving a need for personal information to be provided such as trade shows, conferences, seminars, educational symposiums and other similar types of public events.

We may also collect personal information about you from third party sources. We may combine that information with the information we already hold about you. In addition, when you visit our website, we may place a “cookie,” a small computer file, on your computer to help us recognize and serve you better when you return. We keep this information to make it easier for you to utilize our site. You may delete this cookie from your computer without substantially impairing your use of our Website.

You will have the opportunity to opt out of receiving communications from us when we first request your information. Also, in our e-mail communications you will find instructions for unsubscribing. You can request removal of your personally identifiable information from our databases by contacting us at the address listed below. To honour your request, we will need the exact information you want removed and information sufficient for us to identify the type of communication you received from us.

We have physical, electronic and procedural safeguards to protect personal information we collect online, including the use of passwords to gain access to your information. To protect your privacy and security, you must keep your password confidential. However, even with such measures, no one is able to guarantee that unauthorized third parties will not be able to bypass these measures or otherwise capture information you provide over the internet.

Promega will conduct periodic reviews of compliance to verify that this Privacy Policy is accurate, comprehensive, prominently displayed, complete, implemented and accessible. Any employee who violates this Privacy Policy may be subject to disciplinary action.

We may allow your personal information to be shared with those who are in countries other than your own location. Personal information collected via our customer relationship management system is generally stored on servers in Madison, Wisconsin, the United States of America. Other arrangements may apply from time to time, for example:

• Where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
• For disclosures between our affiliated companies. Our main business location is in the United States and we do business in a number of countries and some of our affiliated companies may be based in other countries; and
• When our business which collected your personal information is in a different country to your location. 

We reserve the right to make changes to this Privacy Policy at any time. If we propose to change this Privacy Policy, we will display at least 2 weeks’ prior notice of the change on our website. Our Privacy Policy will indicate the date it was last updated.